1. Overview and Acceptance

Welcome to HIVE CHARGE FOR ELECTRIC VEHICLES CHARGING STATIONS MANAGEMENT & OPERATION L.L.C S.O.C (“Hive Charge,” “we,” “us,” or “our”). Our registered office is located at #1908, DAMAC Business Tower, Marasi Drive Street, Business Bay, Dubai, UAE.

This document outlines how we collect, utilize, disclose, and safeguard your personal information when you interact with our website (https://www.hivecharge.com) and related services. This Privacy Policy represents a legally binding contract between you and Hive Charge. By engaging with our website or using our services, you confirm that you have read, understood, and consented to this policy’s terms.

If you do not agree with this Privacy Policy or wish to revoke your consent at any time, please notify us in writing at [email protected] or discontinue your use of our website and services.

2. Personal Data We Collect

To provide and manage our electric vehicle charging station management and operation services effectively, we may collect and process:

  • Identification and Contact Information: Full name, phone number, email address, postal address.
  • Service Usage Data: Details about your use of charging stations, including location, session times, and preferences.
  • Payment and Billing Details: Payment card information and billing data, securely processed through third-party gateways.
  • Technical and Device Information: IP addresses, device identifiers, browser type, operating system, cookies, and usage data.
  • Communication Records: Correspondence between you and our support staff, including emails or messages.

3. Purpose and Legal Basis for Processing

We process your personal data to:

  • Facilitate and manage your use of electric vehicle charging services.
  • Perform payment processing and related transactional activities.
  • Communicate service confirmations, updates, and respond to your inquiries.
  • Personalize, improve, and develop our services.
  • Conduct marketing and promotional activities, subject to your consent.
  • Comply with applicable legal and regulatory obligations.

The legal grounds for processing include: performance of a contract, legal compliance, legitimate interests (such as service enhancement), and your consent where required.

4. Disclosure and Sharing of Your Personal Information

  • Trusted Third Parties: We share data with authorized service providers including payment processors, IT suppliers, analytics and marketing partners, and contractors for operational purposes. We ensure they are contractually bound to maintain confidentiality and comply with data protection laws.
  • Cross-Border Transfers: Your data may be transferred outside the UAE for processing or storage. We implement adequate safeguards including contractual clauses and compliance measures to protect your information under UAE PDPL and GDPR where applicable.
  • Corporate Transactions: Personal data may be disclosed or transferred in connection with mergers, acquisitions, or asset sales, subject to continued protection.
  • Legal Compliance: Data may be disclosed to law enforcement, regulators, or legal authorities when required by law or to protect our rights.

5. Protection and Retention of Your Data

We employ appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. We retain your personal data only as necessary to fulfill the purposes outlined or as required by law. When no longer needed, data is securely deleted or anonymized.

6. Your Rights Relating to Your Personal Data

Where applicable, you have the right to:

  • Access and obtain copies of your personal information.
  • Rectify inaccurate or incomplete data.
  • Request deletion (“right to be forgotten”), subject to legal exceptions.
  • Restrict or object to certain types of processing.
  • Withdraw previously given consent related to processing.

To exercise your rights, please contact us at [email protected].

7. Cookies and Similar Technologies

We use cookies and related technologies to improve website functionality, analyze usage, and customize content. You may adjust your cookie preferences via your browser’s settings or accept/reject cookies where prompted.

8. Children’s Data

Our services and website are not directed toward persons under 18 years of age. We do not knowingly collect personal information from minors. On discovering such data, we will promptly delete it.

9. Limitation of Liability

To the fullest extent permitted by law, and except as explicitly provided herein or legally required, Hive Charge disclaims all liability for damages of any nature—whether direct, indirect, incidental, special, consequential, punitive, or exemplary—arising from or related to your access or use of our website or services. This includes, without limitation, damages due to loss of profits, business interruptions, loss of data, goodwill, or other intangible losses, even if we have been advised of the potential for such damages.

Our total aggregate liability for all claims arising out of or in connection with the website or services, regardless of legal theory, shall not exceed one hundred (100) United Arab Emirates Dirhams (AED).

This limitation applies notwithstanding any failure of essential purpose of any limited remedy and regardless of foreseeability.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hive Charge, its officers, directors, employees, agents, affiliates, successors, and assigns against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use, misuse, or inability to use the website or services;
  • Any breach of this Privacy Policy or applicable law by you;
  • Any violation of third-party rights or applicable regulations;
  • Any content you submit or actions you take on or via the website.

Hive Charge reserves the right, at its sole expense, to assume exclusive control of any defense or settlement of such claims. You agree to cooperate fully in any defense. No settlement shall be made without our prior written consent.

11. Disclaimer of Warranty

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, RELIABILITY, OR CONTINUOUS AND ERROR-FREE OPERATION.

While we aim to ensure the accuracy and security of the site, Hive Charge does not warrant uninterrupted or error-free service, nor that the site will be free from viruses or harmful components.

No advice or information given by Hive Charge or through the website shall create any warranty not expressly set forth herein.

12. Updates to This Privacy Policy

We may revise or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When significant changes occur, we will post the updated version on our website and update the effective date accordingly. We encourage you to review this Policy periodically. Your continued use of our services following modifications constitutes your acceptance of the updated terms.

13. Contact Information

For any questions, concerns, requests, or complaints related to your personal data or this Privacy Policy, please contact us at:

HIVE CHARGE FOR ELECTRIC VEHICLES CHARGING STATIONS MANAGEMENT & OPERATION L.L.C S.O.C
#1908, DAMAC Business Tower
Marasi Drive Street, Business Bay
Dubai, UAE
Email: [email protected]
Phone: +971 42 406 408

14. Governing Law and Jurisdiction

This Privacy Policy and any disputes relating to privacy, data protection, or your use of our website and services shall be governed by the laws of Dubai, United Arab Emirates. Any legal action shall be subject to the exclusive jurisdiction of the courts of Dubai, expressly excluding the Dubai International Financial Centre (DIFC) courts.

By using our website and services, you acknowledge that you have read, understood, and consent to this Privacy Policy and the collection, use, and processing of your personal data as described herein.